Terms & Conditions

Please note: None of the following terms and conditions affect your statutory rights as a consumer.

Mypharmacy.uk.com will not automatically process orders from outside the UK, Channel Islands, Eire and the Isle of Man. Mypharmacy.uk.com makes every effort to ensure that all of the information provided on the site is accurate and up to date. Mypharmacy.uk.com disclaims all warranties of any kind with respect to the content of this website to the fullest extent permitted by the law.


All content of this website is for information purposes only. The information is provided to support information and advice from healthcare professionals. The information on this website should not be taken to substitute the expertise and judgment of your regular doctor, pharmacist or other healthcare professional. The sale to you by us of any drug or product on this website should not be construed to indicate that the use of any such drug or product is either safe, unsafe, appropriate or effective for you or anybody else. You must read all product packaging, labels and information sheets prior to use.

You must consult your doctor, pharmacist or healthcare professional if you are unsure about taking, using or giving of a particular medication or product, or acting or relying on any of the information provided by this website. Please consult your doctor before taking any new product, particularly if you are already under medical care.

Please note that the packaging of the products is from time to time altered. Although the product which we send, you will in all material respects be the same product as that pictured and advertised on this site, the packaging of the product may vary. MyPharmacy excludes any liability, including that for negligence, for the content of this website or any product sold through it to the maximum extent permitted by the relevant law.


All prices include VAT unless otherwise stated. Prescription only medications supplied against a valid prescription are zero-rated and these prices are displayed ex-VAT. If you login to your account and your primary billing address is in the Channel Islands, all prices will automatically be displayed ex-VAT. To qualify for VAT free purchases, please note it is the delivery address, not the billing (cardholder address) which must have a Channel Islands address. Channel Islands residents shipping products to mainland addresses will be charged VAT on rateable items.

UK residents ordering a zero-rated prescription medicine together with a rateable item will have VAT applied (at the rate of the highest rateable item in the order) to the postage and packaging charges.

Any order containing only zero-rated prescription items will be exempt from VAT on postage and packaging charges. This information may be subject to change depending on current UK VAT legislation.


We accept Visa, Mastercard, Maestro (Switch), Electron and Delta. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or securely over the Internet. We also accept payment by cheque. We require three working days from the date of receipt to clear a cheque. Your order will then be despatched. All credit card processing is undertaken by WorldPay. During the checkout process you will be transferred to WorldPay in order to enter your credit card details. At no stage are we in possession of any of your card data.


We endeavour to respond to all complaints within five working days. If an incorrect name or delivery address is given to us, we cannot accept responsibility or offer a refund for any delay, damage or loss. Note: Phone calls are charged for a standard BT line – you will be charged by your phone company at national or local call rates depending on your location. We do not operate a premium or lo-call line.


Open All Hours Pharmacy and the WEEE Regulations


WEEE Regulations – What is WEEE?

WEEE stands for Waste Electrical and Electronic Equipment. WEEE is one of the fastest growing waste streams in Europe. WEEE may contain hazardous substances which, if exposed, could have a serious detrimental effect on the environment and human health. To help customers identify Waste Electrical or Electronic Equipment, a crossed out wheelie bin logo will be displayed on the product. These products should not be disposed of with household waste or sent to landfill sites.

What are the WEEE regulations?

From July 2007 all manufacturers (or anyone else selling a product on the market in the EU) are liable to pay for take-back, treatment and recycling of end-of-life electrical equipment. This is to reduce the amount of such items being sent to landfill sites.

What are Open All Hours Pharmacy doing to meet the WEEE regulations?

As a distributor we are committed to reducing the environmental impact of WEEE. For this reason, and to comply with WEEE regulations, we offer a free take back scheme. When you purchase a new product you may return your old product to us for environmentally friendly disposal. We can only do this if the new product has the same use as the old one, so if you buy a new electric toothbrush we will take back your old one. Please return old products within 28 days of purchasing your new one to:

WEEE returns:

West Worthing Pharmacy (Worthing)
Company Pharma Supply Ltd
Co Registration No: 4091023
Co Registered Address: A9 Marine Gate, Brighton, BN2 5TP
T/A West Worthing Pharmacy
17-19 Goring Rd, Worthing. BN12 4AP.
VAT number: 922 8776 92